When Jairo Moncada pulled up to the drive-through at Wendy's in Burbank, Calif., for his usual cheeseburger, fries, and soda, he knew things looked different. There was an extra lane.
But the 25-year-old could not see the biggest change: The woman taking his lunch order was sitting 3,000 miles away at a computer terminal in Nashua, and fielding calls from Wendy's customers at drive-throughs as far away as Florida and Washington, D.C.
"I had absolutely no idea I was talking to someone in New Hampshire," Moncada said in a phone interview later that day. "Our order was ready at the window. It was really quick."
Uhhh, ok thats a little strange...but when are these jobs going to get outsourced???
